Case study

Multitenancy order management application.

  • Industry: Healthcare
  • Country: United States
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The goal in developing the Order Management System (OMS) is to enhance the efficiency, accuracy, and overall performance of order processing. The primary objectives include minimizing errors in order entry and fulfillment through the implementation of automated and validated processes.

The core challenges.

  • Multitenancy: Architect and create a customized admin panel, along with establishing a dedicated database tailored to the unique requirements of individual clients.
  • Integration complexity: Incorporate the Order Management System (OMS) with existing systems and integrate third-party APIs to efficiently handle global addresses and provide real-time order status updates.
  • Products management: Manage real-time product inventory and empower administrators to configure specific information to be displayed to users on a product-by-product basis.

SolutionThis application specializes in order management, which involves overseeing and coordinating various aspects of the order lifecycle. This includes inventory management, order creation, processing and tracking. The application is equipped with features that streamline these processes, ensuring that orders are managed efficiently from initiation to completion.

Not just order management.

  • White label: Clients get their personlized admin panel.
  • Multitenancy database: Each client has its own dedicated database.
  • Centralized configuration: All configuration settings are stored, controlled, and updated from a central file.
  • Manage addresses: For the quick order process user can save the address or fetch from global database.
  • API Integrations: To enhace the functionality the application has been enriched by integrating numerous third-party APIs.
    • NPI: National Provider Identifier (NPI) integrated to get the verified addresses.
    • Shipping provider: To track the run time status of orders we have integrated PMI/Stanley Spectrum and Fedex shipping providers API's.
    • Vendor products: Configured API's to get the product list from third party application.
    • Google: Integrated Google API to get the global address of users.
    • Message: Instance message conversation between users.
    • Email: Enabled with email notification for every important action performed.

Order Process.
Manage products.

Oversee your product portfolio with a spectrum of actions and decisions at your fingertips. This includes the seamless addition of new products and the ability to modify existing ones, all depends upon permissions granted by the administrator.

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Generate SKU's

To effectively handle the uniqueness of products, we've implemented a logic that generates distinctive SKU numbers. Also configured parent child mechanism to manage the SKU's.

Set expiration

Manage the availability of specific products by configuring expiration dates; once the designated date has elapsed, the product automatically becomes unavailable for order placement.

Restricted view

During the product addition process the administrator has the capability to establish restricted views for specific product information. This restriced info will not be visible to users.

Browse products.

Explore the product catalog with the intuitively designed user interface, enabling seamless navigation through the list of offerings. Tailor your exploration by efficiently applying filters to refine the products based on your specific preferences and requirements.

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Event or Standard products

In response to client requirements, products are systematically categorized to align with distinct needs. The administrator configures permissions to grant clients access to specific product categories based on their individual preferences.

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Tradeshow products

We have crafed distinct order process specifically for Tradeshow category products. User can mangae the orders from single place, such as placing orders, order history, track orders, initiating returns, and more.

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Out of stock notificatoins

If desired product is unavailable, users have the option to submit a request to the inventory administrator. The administrator will then assess the stock status and respond the users with the details regarding the product's availability.

Place order.

Finalize your purchase through streamlined checkout process. To fulfill approved orders, efficiently transmits records to other applications through integrated API and manage status of orders.

Add items to cart

Choose your desired product, specify the quantity, and add it to cart. Furthermore users have the flexibility to personalize their order list directly on the cart page or can proceed to place the order by selecting preferred shipping provider.

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Addresses configuration

During the checkout process the system is configured with Google API and NPI Number to get the verfied address of the users. The administrator has the capability to customize permissions, dictating which specific options are accessible to clients for obtaining addresses.

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Manage order.

After placing an order, users gain the convenience of centralized order management. Leveraging advanced filtering capabilities, users can effortlessly sift through specific order details, efficiently reviewing actions taken and streamlining their overall order management experience.

 
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Approve Order

The administrator carefully evaluates the placed order, takes essential actions before it proceeds to the next steps of processing.

Track order

This feature empowers users to track the real-time status of their orders. We've integrated shipping provider APIs to dynamically manage and display the current order status.

Return order

In case of customer dissatisfaction they can initiate the return process by submitting a return request.

Additional features.

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Extensive reports. The system automatically generates a multitude of reports derived from the collected data, these reports help organizations facilitate informed decision-making processes.

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Quick notifications. This option is designed to provide users with rapid alerts or updates about important information relevant to their interactions with the system.

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Quick message. To streamline the communication process, the system is equipped with a rapid SMS option, facilitating swift messaging between users.

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Roles and permissions. The administrator can customize the application's functionalities according to the requirements of each client by configuring roles and permissions.

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