Recover payments from patients - MobilePay's bulk SMS feature

Project Brief

MobilePay Patient Services is one of the leading companies in providing revenue cycle management solutions.

The Company focuses on collecting from insurers and payers, dues with their technology solutions.
Client approached Imenso to come up with a solution to create a new channel for their payment recovery business which should communicate with their legacy system without hindering their core systems in place and should follow the HIPAA compliances and PCI standards.

To communicate securely with our client’s legacy system without hindering their core setup.
Following HIPAA compliances and PCI standards.
Information synchronization between our solution and client’s legacy system.

Solution

Standalone application built upon server-less technology to fulfil the need of our client by utilising various third parties APIs.

Serveless Architecture

Server-less auto SMS scheduling by writing business logics in AWS Lambda functions and API Gateways.

Short Link

Custom URL shortener masked with encryption and decryption logic.

Twilio Integration

Utilising Twilio API for integrating outbound and inbound text messages to recover payments.

Timezone based delivery

Timezone based auto scheduling of text messages for maximum hit ratio.

Hassle-free Payments

Multiple payment options to increase customer satisfaction and reduce friction in the payment process.

Secured online payment channels

Save credit card by utilising auth.net capability

Ability to receive partial payments

Multiple payment gateway integrations including Apple and Amazon Pay

What we have achieved

Secured standalone application which keeps the information in sync with client’s legacy system.

5x increased in payment recovery

1000s

Send 1000s of text messages on daily basis

More transparency to patients

Auto-pilot mode for our client

Learn more about software outsourcing

What is software outsourcing?

Software outsourcing is the process of hiring an offshore development team to create custom software solutions for the digitalization of a specific business process via an application or software maintenance.

What are the benefits of hiring an offshore development company?

The major benefit of outsourcing software development is the advancement of business through digital infrastructure. Other benefits are:

You don't need to hire a web developer for a single project. This also saves time as it takes months to hire the right candidate.
Offshore software development is cost-effective. You get a feature-rich product with less investment.
Mitigate risks as the offshore software development companies has more experience with similar projects.
Offshore software development upgrades your business efficiency and services without the hassle to maintain the IT infrastructure.
More focus on the core business process, as offshore software development, saves a lot of time in terms of developing, hiring and maintenance for the software.

How can I be confident that the quality of my software outsourcing project will be top-notch?

We understand your concern for quality, but with Imenso, you don't have to worry. At the beginning of every project, we send you a list of experienced professionals from which you can choose from. Thus you are satisfied that your offshore software development project is in capable hands.

What are the technologies you work on majorly to develop offshore software/web development projects?

We work with many technologies to create custom software solutions. Our expertise includes robust PHP development using the best frameworks: Laravel, Yii, CodeIgniter, CakePHP and more.

For mobile development, we work with android, ios and hybrid development.

Game development, .NET, Power BI, WordPress, Shopify are some other competencies.

For more detailed insights, check out our technical expertise section.

What are the industries you are experienced in?

Our team has an enthusiast in every industry. We know about the ins and outs of all. Together we've worked on projects from multiple industries including Tourism, Human Resource, Blockchain, Finance, E-Learning, Health Care, E-Commerce, B2B, Consulting, Fashion, Automotive and Real Estate.

How long has been the company developing custom software/web?

We have a cumulative experience of 10 years working as a software and web development company. Our team of 60+ coders and developers at Imenso are proficient in the latest technologies which solve complex business issues seamlessly.

What are the custom software/web solutions provided by you?

We love to code and create. PHP development, .NET development, mobile application development, business intelligence and data analytics, game development, CMS and eCommerce and UI/UX are the tools with which we work to provide technological solutions for real-world problems.

What is the hiring model for software outsourcing?

Our software/web development agency offers all types of hiring models: dedicated resource, fixed and hourly pricing as per your business needs.

Choose a dedicated resource for full control over your web development project. You can also go with the fixed pricing if the project requirements certainly won't change during its tenure.

How long does it take for an offshore software/web development project to get completed?

The total time for project delivery is based on several factors. Our custom web/software team understands the requirements fast and deliver web solutions in the minimum time possible.

It generally takes around 12-15 weeks to finish a software development project with minimum features depending upon the number of iterations and functionality required. In around 12 weeks we develop a complete software product to solve your problem. Although a feature rich product takes longer.

What about the protection of my idea while outsourcing for software development?

Protecting your intellectual property is our top priority and we don't compromise with it. All the conversations and data about the project is NDA protected.

Can I make my team for offshore software/web application development?

Our software and web development agency has experts for every technology. You can choose which professional is the best fit for your offshore project.

What I am not satisfied with my outsourced custom build software/web application?

We deliver the best software solutions for our clients. However, if you aren't satisfied with the services provided, feel free to contact your Account Manager at Imenso Software. We will try to resolve your issue in the best ways possible.

Will you provide a dedicated project manager for my offshore development project or do we need to hire one separately?

Yes. Our software and web development company aims to provide the best client experience. We provide a dedicated project manager for your project only. The project manager is responsible to keep you updated about the progress and make sure the deadlines are met. He also takes feedback from you and optimizes work accordingly.

Send bulk SMS to recover payment from patients

Serveless Architecture

Short Link

Twilio Integration

Timezone based delivery