Customer Success Story

A new way to explore premium jewellery.

At a Glance

A premium app that help users to explore the jewellery of their choice, add to favorites and ask for real time support with socket based communication system.

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Client

MBj Jewellers

Industry

E-Commerce

Services

UX/UI Design
Web Development
Mobile App

The Challenge

Create a way to browse and represent premium jewellary to invite only customers, assist them with their question using real time communication system, in a modern web and mobile platforms.

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Our Solution

We've created a powerful backend which can be managed by different user types with their respective roles. This backend is used to invite customers, add products and support customers. The customers can browse the products via website of using a mobile application. While looking for the jewellary of their choice they are holistically assisted by the customer support executives using a real-time chat.

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Admin Panel

Used for managing overall website inventory, customers and users in multiple stores based out of multiple cities.

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Product Catalog

Customers can browser the jewellary items, add them to their wishlist and communicate with executive if they have any questions.

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Product Wishlist

The wishlist helps the customers to shortlist the products. They can have a product based chat and live product demonstrations with support executives.

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Support Panel

The store executives can view the browsing patterns like their wishlist, most liked products, most visited products etc. of their assigned customers and help them understand the jewellary products.

Mobile App

Built a Mobile app in React Native.

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Website

Desiged a user experience that reflects the Brand story.

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The Process

We used agile methodology to built a minimum viable product, npm packages to manage dependencies and gulp tasker to run various development task along with git.

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